Brand Standard of Service Excellence
“People always ask me why I love my job so much. For me it’s not always about money, but the difference you can make in someone’s life. MorningStar has done so much for me in the short time I have been here. Not only am I changing residents’ lives, they are changing mine.” (Team member)
Radiance is the brand standard of Service Excellence at MorningStar Senior Living. Its precepts are introduced to team members upon hiring, and reiterated and strengthened every day in our daily Huddle.
More than a customer service program, Radiance celebrates an attitude of selflessness that issues from a deep and sincere place, like a beam of light. For this is how we want to deliver service at MorningStar: with warmth and sincerity and depth.
Through Radiance, we have a tangible and purposeful way to advance our mission of honoring, valuing and investing in others. Our Founder’s design for MorningStar has always been that we be a company of Servants’ Hearts. And so we have, since 2003. However, the framework of Radiance enables us, as a team, to take service professionalism to the next level.
“Through Radiance Training I was introduced to my new personal mission: to love everyone unconditionally and be a humble servant. I want to use the principles of Radiance to honor God, and to rise up new culture and positive environments.” (Chris, Team Member)
Radiance is lived out in a variety of ways, from our interpersonal communication, to special touches throughout our homes, to spontaneous surprises for all beneath our roof.
You can view Radiance simply as this: evidence of MorningStar’s resolve to be a place not only distinguished by compassion and care, but by service professionalism. Service becomes us!
Click… and See How Culture Changes Everything
To Our Founder/CEO
(Jessica, Lead Care Manager, Qmap)
Spreading Radiance Worldwide:
A Nicaraguan laborer at Casa Bernabé, the orphanage MorningStar supports in the coastal town of Puerto Cabezas
“Whatever is true, whatever is noble, whatever is right, whatever is pure, whatever is lovely, whatever is admirable—if anything is excellent or praiseworthy—think about such things.”
— Philippians 4:8-9
This resident leans in to study the intricacies of an African violet, unwilling to let macular degeneration steal her appreciation for the wonders all around