In Aggressive Defense Against COVID-19
An Update on COVID from MorningStar’s Founder/CEO
To our Residents and Families:
An earnest thank you for your superb patience through the many and prolonged impositions of COVID-19—and for your surpassing trust in us as we continue to work tirelessly to stay abreast of this health care crisis and to mitigate the rippling societal effects of the lockdown through innovation and adoption of new practices.
The last several months have been a storm without precedent. In a storm, the best course is to keep a sharp weather eye and navigate in ways consistent with a changing sea of information. This we have done with conviction, skill and faith—and to remarkable effect.
Since the outbreak of a new strain of coronavirus (COVID-19), MorningStar has mounted a coordinated defense of every aspect of our operations. We built strong lines of defense proportional to the threat, evolving our protocols with evidence-based research. We tracked the pandemic’s real-time status as closely as possible, adhering to the changing guidelines set by the Centers for Disease Control (CDC) and regulatory authorities to ensure the health of all beneath our roof. Because of our strict adherence to protocols, we were poised to react quickly to early warning, identify any exposure precisely, and remove it immediately.
I have never been prouder of my team’s coordinated response to an outsized challenge. A spirit came over us—a determination to fight back—with every one of our nearly 2000 team members taking part as combatants.
As the nation now backs out of quarantine slowly, MorningStar communities are judiciously following suit in keeping with their respective state’s phasing and pacing (there being a rather wide spectrum in permissions, state to state). We are sharing reopening details for each Community directly with its residents and family members. Reach out to your Executive Director for more.
On behalf of the entire MorningStar team, I assure you that we remain devoted to our highest priority—that of senior health and well-being. Let us pray for a return to peace in our time.
MorningStar Senior Living
Affirming Praise from Families
“I think the protocol at MorningStar for family communication during COVID is exactly what we need! With the inability (in some states) to physically visit…they have made it possible to communicate with employees at any time to check on your loved one. I am happy with the generosity that employees demonstrate when I call them directly! This is a reasonable and refreshing means to stay informed.”
From a resident’s daughter: “Although it is difficult not being able to visit our loved ones, I am so grateful for the proactive stand you are taking. Our parents could not be in a better place.”Read More
“I can’t imagine trying to work through this if Mom had still been on her own.”
“My appreciation for everyone at MorningStar has not diminished in any way! According to Mom’s reports, everyone is doing an amazing job of protecting and caring for the residents. With Mom being such a social person, I have concerns for her in isolation, but she seems to be weathering these restrictions very well. I’m so glad because the restrictions give us incredible peace of mind. Please know we are so very thankful, the precautions you are taking, the sacrifices you are making, and the fact that you continue to do it with such kind, servant hearts…we are praying for you all!”
“We are glad you are at the helm during these challenging times and we know you have the community’s best interests at heart.”
“Although, it is difficult not being able to visit our loved ones, I am so grateful for the proactive stand you are taking. Our parents could not be in a better place.”
“I thank you for being so diligent and proactive in the protection of our loved ones. No doubt each of you is exhausted…with raw hands and plenty of headaches from the stress. I am very impressed with the little extra things you are doing like the ice cream social, popcorn party and brain teaser/word search activities to break the monotony. Meal delivery must be so much additional work but is the safest approach at this uncertain time and for that, again, I thank you. Your early steps to keep everyone safe has truly been a blessing for the families who are unable to be near.”
“My family thanks you so so much for all that you do, are doing and will do. Take time for yourselves so you are able to maintain your extremely high level of care and concern. God bless MorningStar.”
“The hands-on caregivers have done a heroic job. I thank them profusely.”
“My heart, prayers and gratitude go out to all of you at MorningStar.”
“You deserve respect and gratitude for your care for residents in all the ways important to them and their families during extraordinarily trying times.”
“I was very nervous about my mom and not being there with her, but having a direct line to you—your providing me daily updates—makes me feel so much better. I am confident in MorningStar.”
“I am happy about MorningStar’s response to COVID and your excellent communication.”
“I’m so grateful for the care you provide. My friend and I walked around your building for two hours praying over MorningStar. I know my mom is in good hands.”
“MorningStar is doing a fantastic job addressing COVID. We no longer have anxiety over the situation.”
for Area Seniors
What a pleasure and joy to drop off Care Kits to seniors whose situation at home alone has left them particularly vulnerable, not the least of which is needing basic supplies. Our Expansive Love Care Kits are intended to lift spirits and ease shortages.
“I sincerely thank you for your love and kindness in providing the gift bag for us. All of the items were so useful, appropriate and/or “sweet”! I’m enjoying them all, and am very grateful for your thoughtfulness!”Read More
“We’ve decided, if we can get past your husband, that we’re going to adopt you. We thought that little care package you dropped off was just excellent. That’s why we’re anxious to get around and see all you neat people. I just wanted to thank you again. It brightened our day.”
“May life bring you a reflection of the kindness you’ve shown to us through the care package you brought. Thank you for your thoughtfulness.”
“Thank you for a wonderful gift bag. It is all so much appreciated and it also contained a nice note. Thank you again very much. It really brightened our day.”
“Thank you for the wonderful surprise package. We can use it all…actually, the timing of the TP was perfect!”